Return & Refund Policy

Transparent policies for your learning journey. Please review the conditions applicable to your purchase.

Last Updated: 9 October 2026.

At Shubham’s IAS (PrepMate IAS), we aim to provide quality educational resources to UPSC aspirants. This Return and Refund Policy explains the conditions applicable to purchases made through our website, including printed GS Notes, online classes and digital educational products.

Please read this policy carefully before placing an order.

Our printed GS Notes and other physical educational materials are prepared to support your UPSC preparation.

• Damaged or defective products: If your order arrives damaged or defective, please contact us with your order details and photographs of the issue.
• Incorrect delivery: If you receive a product different from the one ordered, please notify us so that we can review the issue and arrange an appropriate resolution.
• Reporting period: Please report damage, defects or incorrect deliveries within 7 days of receiving your order.
• Change of mind: Returns requested solely because a customer has changed their mind may not be accepted, subject to applicable law.

Approved cases may be resolved through a replacement, refund or another appropriate solution.

Online classes, recorded lectures, downloadable notes and other digital educational products are delivered electronically or through online access.

Due to the nature of digital delivery, orders are generally non-refundable once access has been provided or the digital content has been delivered, except where required by applicable law or where a refund is approved under the applicable product terms.

If you experience a technical issue that prevents you from accessing a purchased product, please contact our support team for assistance.

For physical products, cancellation requests should be submitted as soon as possible. Requests will be considered depending on whether the order has already been processed or dispatched.

Cancellation requests for online classes and digital products will be assessed according to the applicable product terms and the stage of access or delivery.

Please contact our support team with your order details to request cancellation.

Once a refund has been approved, it will generally be processed through the original payment method wherever possible.

The time taken for the refund to appear in your account may depend on your bank, payment provider or financial institution.

Our team will contact you if any additional information is required to process an approved refund.

To request a return or refund, please contact our support team and provide the following details:

• Your order number.
• The product purchased.
• A brief description of the issue.
• Photographs or other supporting information, where relevant.

Our team will review your request and communicate the next steps.

For questions regarding returns, cancellations or refunds, please contact Shubham’s IAS.

Website: https://www.prepmate.in/

Email: prepmateedutech@gmail.com

Phone/WhatsApp: 075979-00000

We aim to assist our customers with queries related to their orders and educational products.